Privacy Policy

Last updated: October 10, 2026

This Privacy Policy describes how Graffix USA LLC ("Graffix," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from graffix.com (the "Site").

Age Requirement

This Site and our products are intended only for adults 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected information from a person under 21, we will delete it.

Information We Collect

Information you provide: name, billing and shipping address, email address, phone number, and order details when you place an order, create an account, sign up for our newsletter, or contact us.
Payment information: payments are processed by our third-party payment processors. We do not store full credit card numbers on our servers.
Device and usage information: IP address, browser type, pages viewed, referring sites, and similar data collected automatically through cookies and similar technologies.

How We Use Your Information

To process and fulfill orders, including payment, shipping, and order confirmations;
To verify age and prevent fraud;
To communicate with you about your order, account, or customer service requests;
To send marketing emails if you have opted in (you may unsubscribe at any time);
To operate, maintain, and improve our Site; and
To comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us operate our business, such as our e-commerce platform (Shopify), payment processors, shipping carriers (USPS, FedEx, UPS), and email providers, and only as needed to provide their services. We may also disclose information when required by law, to protect our rights, or in connection with a merger or sale of the business.

Cookies

We use cookies to keep items in your cart, remember your age verification, and understand how the Site is used. You can control cookies through your browser settings; disabling them may affect Site functionality.

Data Retention and Security

We keep order information for as long as needed for accounting, tax, and legal purposes. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission over the internet is 100% secure.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain uses. To make a request, email us at the address below. We will not discriminate against you for exercising your rights.