All orders are processed, produced, packaged and shipped within 30-90 business days depending on availability of your product and current pipeline of orders at GRAFFIX.

**For all changes, requests,questions or additions to orders, YOU MUST contact within 24 hours of your purchase before it goes to production, in most occasions we cannot modify an order after it begins custom production. Please provide your Name, Order Number and Request, Change, Question or Addition. Thanks in advance from Team GRAFFIX 🙂

All orders at GRAFFIX are custom, hand made in our factory by a Team GRAFFIX member.

Here is a typical breakdown of the production process and ordering with GRAFFIX:

  1. Customer purchases online at and a work order is generated at the GRAFFIX factory.
  2. It then takes 24-72 hours for processing of the order to go through our system, this allows us to make any changes, requests or additions to your order before it goes into production.
  3. Production can take anywhere from 7-84 days depending on order size, quantity, availability of product in stock and amount of customers in the pipeline.
  4. After production is complete, we notify you via email with shipping and tracking information.
  5. We discreetly package your order and guarantee delivery to your front door via Fed Ex We ship exclusively with FedEx & USPS depending on location and amount of purchase.

We’ve been shipping for over 20 years so we know a thing or two about getting your product safely to your front door! If for a reason there is a problem, please contact us at with pictures, description of the problem and order details. We are more than happy to take back and replace broken pieces in the mail if you contact us within 24 HOURS of receiving your broken piece. If you have used your piece and it broke, due to federal laws we cannot take back any glass that has been used.